liteSWITCH is guided by your data and preferences - it's about getting a better solution for you, without the hassle.
Common Questions
How does liteSWITCH select the best energy contract for me?
liteSWITCH analyses your current situation and compares it against current market offers from all retailers in your area. It identifies the contract that better fits your consumption patterns and preferences, ensuring you get a more cost-effective option without manual searching.
Can I choose specific preferences for my energy plan?
Yes, you can set preferences such as opting for green energy providers or excluding certain retailers. liteSWITCH respects your choices and only recommends contracts that align with your criteria, giving you full control over your energy selection.
Will switching providers affect my current payment setup?
No. liteSWITCH manages the switch seamlessly and facilitates payments to your new retailer without requiring you to change your accounting system or payment details, making the transition hassle-free.
Can I cancel or pause the liteSWITCH service anytime?
Absolutely. You remain in full control and can suspend or cancel the service whenever you want, with no penalties or obligations. liteSWITCH is designed to make energy management flexible and convenient. Of course, we hope that once you start seeing how easy it is to save with liteSWITCH you'll never have to worry about your energy providers again.
What if my energy needs are going to change?
No problem - it's a rapidly changing environment and it can be complex but we're here to help and adjust. At any time you can be in touch and we'll help you with any questions about things like the impact of changing home or business circumstances, solar, battery, electric vehicles, heating/cooling or hot water and so on.
How are you different to comparison sites?
Comparison sites often work on rough rules-of-thumb and then get paid commissions by energy retailers for bringing you to them - whereas liteSWITCH acts for you alone and is data driven.
How does liteSWITCH get paid
liteSWITCH charges a monthly subscription that is clearly outlined and added to the energy bills it facilitates for you. Your savings should always well-exceed the monthly charge.
Is liteSWITCH an energy retailer?
No - your ultimate financial obligations for the provision of electricity and gas are to the authorised electricity and gas retailer that serves your property. If you no longer subscribe to liteSWITCH you will deal directly with them. liteSWITCH is a management service that helps you always get better energy providers for you.
How will liteSWITCH use my data and is it shared?What is my data used for?
liteSWITCH uses your energy data to inform better energy provider choices. liteSWITCH conducts its own analysis of your data in-house using its proprietary models. liteSWITCH can only share your data with a third party (such as an electricity retailer) to get you a better energy provider. Your data may be used on a fully anonymised form for liteSWITCH's own research on broader energy use trends and insights.
Why Choose liteSWITCH for Your Energy Needs?
Automatically find better energy deals tailored to your usage.
Personalised Energy Matching
liteSWITCH monitors the market changes for you
Continuous Market Monitoring
You choose the degree of involvement you like
Customer Control and Flexibility
Comprehensive Retailer Access
Customisable Provider Preferences
Seamless Payment Integration
Experienced Energy Data Analysis

liteSWITCH simplifies energy provider selection by using your data to find better deals, keeping you in control while saving you money.

Contact Email
BetterEnergy@liteSWITCH.com.au
Customer Support Phone